Overview
Thank you for shopping with Immortal Blends Superfood. Please read our refund policy carefully before making a purchase. This policy applies specifically to perishable food items sold by Immortal Blends Superfood within Australia.
30-Day Money Back Guarantee
We stand behind the quality of our superfood products and offer a 30-day money-back guarantee from the date of purchase.
How to Request a Refund
To request a refund, please contact us at info@immortalblends.com.au within 30 days of receiving your product. Please include your order number and reason for the refund request in your email.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@immortalblends.com.au within two business days of receiving the product. We will make every effort to assist you with the return process and provide a full refund or replacement.
Lost Goods and Courier Liability
Immortal Blends Superfood is not liable for any loss of goods caused by our courier service. If your product fails to arrive, it may have been returned to us due to incorrect shipping details provided by you.
Return Eligibility
To be eligible for a refund:
You must contact us within 30 days of receiving your product
The item should be unused and in the same condition as when you received it
It should be in its original packaging, where possible
Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please ensure that you retain your receipt or proof of purchase in order to be eligible for a refund.
Return Shipping
When returning a product, you are responsible for the shipping costs. You should mail the product to the following address:
Immortal Blends Superfood
40 The Promenade
Surfers Paradise QLD 4217
Queensland, Australia
If you would prefer to return your product in person at one of our markets, please contact us first at info@immortalblends.com.au to arrange this option.
Refund Process
Once we receive your returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within 5-10 business days.
Shipping Costs
Please note that original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or damaged upon arrival.
Delivery Time
The time it takes for your exchanged product to reach you may vary depending on your location.
By making a purchase from Immortal Blends Superfood, you acknowledge and accept the terms and conditions stated in this refund policy.